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TERMS & CONDITIONS

TERMS & CONDITIONS

This agreement commences once you have indicated your acceptance within the website sign up process. At which point this contract will become binding and come into existence between you and us. You cannot transfer this agreement to anyone else nor transfer to another date.

FEES AND CHARGES

The Calm, Nourish, Empower, Infinity Membership entitles you to 4, 6, 8, Unlimited Class Credits respectively. You can redeem Class Credits against any evening, daytime or weekend yoga classes. The Calm, Nourish, Empower, Infinity Membership fee excludes any courses, workshops, events, children’s yoga and pregnancy yoga.

You will be charged the membership fee from the point of sale, and it will be applied an on-going month-to-month basis. The 4, 6, 8 Class Credit is not transferrable after 30 day period. Each payment made is not refundable under any circumstances.

If you are looking to upgrade or downgrade your membership subscription there maybe an admin fee charged at the point at which you upgrade or downgrade.

If any other form of payment is not honoured for whatever reason, you shall pay us on demand an administration fee of £20. If, despite us having notified you of a missed payment, further payments are missed, we reserve the right to, either suspend or terminate your membership, upon having given you written notice of our intention to do so. We may present an option to reduce the administration fee if the outstanding amount is paid online within 7 days of becoming due.

You can pause your membership for a minimum of one 1 month to a maximum of 3 months after which your membership will automatically be un-frozen and will revert back to your monthly rate.  There is a Membership Retention Fee of 15% of the Membership Fee per month to pause the Monthly Membership Subscription.

PRICES

From time to time we may need to increase the price of membership. We will give you at least 1 full months’ notice of any incoming price increase and will make it very clear when the price increase will take effect and how much your membership will cost after the increase. During this period you will have your usual right to terminate your membership in accordance with the membership terms and conditions and rules. If you do not terminate the membership by the date given to you in the notice then the price of your membership will be increased in accordance with our notice.

REFUND POLICY

Payment for all memberships must be received prior to booking. Cancellations up to 48 hours prior to scheduled class time will be credited to your class credit account.

Cancellations less than 24 hours prior to the scheduled class time will not be credited to your account class credit account.

TERMINATION

The membership has no fixed or minimum duration and can be ended by you or us. You are required to give 30 days notice in writing to end your membership. You will be required to pay off any outstanding balances in full.

If we end the agreement, we will give you 30 days notice but may end it immediately in exceptional circumstances, for example, if you seriously repeatedly break this agreement.

PRIVACY & SECURITY POLICY

Diana Brook Ltd will use the personal information you provide to us to:

(a) provide your membership services;
(b) process your membership payment; and
(c) inform you about similar products or services that we, or selected third parties provide, but you may stop receiving these at any time by contacting us.

All emails and newsletters from our sites allow you to opt out of further mailings.

Your personally identifiable information is kept secure. Only authorised employees who have agreed to keep information secure and confidential have access to this information.

Diana Brook Ltd will not give your personal data to any third party i.e. never sell, trade, rent, exchange or otherwise share your personal information with any other person, company or organisation.

Diana Brook Ltd is a registered company.
Company Number: 10234272
6 Gelli Ddaear Goch, Llanharry, Pontyclun, CF72 9WE
info@dianabrook.co.uk

Publication Date: 24th May 2018

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